Get help
We're here to help.
If you're having any trouble activating your kit, or have any questions at all, email us and we'll get back to you.
It helps to include
- Your kit code, printed on the insert card in your kit
- Your dog's name
- What you see on the screen, or a screenshot
Already mailed your sample but didn't register? No problem. Register your kit now and we'll match the sample to you when it arrives.
Quick answers are also in the FAQ.